Refund policy
We want you and your cat to love your order. If something isn't right, you have 30 days from delivery to request a return.
Eligibility
- Items must be unused, clean and in their original packaging with all parts and accessories.
- For hygiene reasons, used grooming tools and opened catnip items can only be returned if they are defective.
- Please keep your order number or receipt as proof of purchase.
How to start a return
Email support@luvonetic.us with your order number and the item you want to return. We'll reply within one business day with return instructions and the return address. Please don't send items back without contacting us first.
Return shipping
If you're returning an item because you changed your mind, return shipping is paid by you. If the item arrived damaged, defective or wrong, we cover the cost, and in many cases you won't need to send it back at all.
Damaged, defective or wrong items
Please check your order when it arrives. If anything is damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and a photo. We'll send a free replacement or give you a full refund.
Exchanges
We don't do direct exchanges. Return the original item and place a new order for the item you want.
Refunds
Once we receive and inspect your return, we'll email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank may take a few extra days to show it.
Contact
MewMallow, operated by LUVONETIC LLC
2232 Dell Range Blvd, Suite 303 #1067, Cheyenne, WY 82009, United States
Email: support@luvonetic.us
Phone: +1 307-445-3132