Shipping policy

This policy applies to orders shipped to addresses in the United States. By placing an order with MewMallow you agree to the terms below.

Shipping cost

Shipping is free on every order to the United States. There is no minimum order amount.

Processing time

Orders are processed within 1–2 business days (Monday to Friday, excluding US public holidays). Orders placed after 5:00 PM Eastern Time are processed the next business day.

Delivery time

Most products ship from our partner warehouse in the United States. After your order ships, delivery usually takes 3–7 business days. Some larger items may take a little longer. If any item in your order ships from a different location, we will tell you on the product page or by email.

Carriers and tracking

We ship with trusted US carriers such as USPS, UPS and FedEx. You will receive a tracking number by email as soon as your order ships. You can also track your order on our order tracking page.

Where we ship

We currently ship only to addresses in the United States.

Address changes and cancellations

Please contact us within 24 hours of placing your order if you need to change the address or cancel. Once an order has shipped, it cannot be changed or cancelled, but you can return it under our Returns & Refunds policy.

Lost or damaged packages

If your package arrives damaged, or tracking shows delivered but you can't find it, contact us within 7 days of the delivery date and we will help, including a replacement or refund where appropriate.

Contact

MewMallow, operated by LUVONETIC LLC
2232 Dell Range Blvd, Suite 303 #1067, Cheyenne, WY 82009, United States
Email: support@luvonetic.us
Phone: +1 307-445-3132
Hours: Monday to Friday, 9:00 AM – 5:00 PM (MT)